-Shiprocket Copilot empowers merchants with AI Assistant for ecommerce
- Shiprocket Copilot leverages generative AI, enabling accurate and data driven insights to ecommerce queries, optimising decision-making and improving customer experience for Indian MSMEs
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New Delhi, 13th November 2024 — Shiprocket, India’s leading eCommerce enablement platform, has introduced Shiprocket Copilot—an innovative AI-powered assistant designed to transform 1 Lakh+ sellers' management and expansion of their eCommerce businesses. Designed as a comprehensive virtual assistant for sellers, Shiprocket Copilot handles a wide range of critical tasks, from processing orders, and checking COD billing to assisting with queries on international shipping or Whatsapp suite, offering solutions that are precise to the queries and suggesting ways to incorporate those into sellers' business.

According to a recent study by Meta, 94% of MSMEs acknowledge AI's potential to drive significant business growth, with 91% emphasising the need for accessible and affordable AI technologies. Recognizing this demand, Shiprocket developed Shiprocket Copilot to empower Indian MSMEs by bridging the technology gap. This AI-driven assistant enables small businesses across Bharat to optimise operations, improve productivity, and build a more sustainable, self-reliant digital future. This AI assistant acts as a go-to platform for merchants, similar to ChatGPT, helping them solve queries independently and on demand. Shiprocket Copilot offers a suite of powerful features tailored specifically for the needs of Indian MSMEs:

• Instant Answers: Provides quick, relevant responses to questions about platform usage and data insights, saving valuable time for sellers and offering instant help.

• Real-Time resolution: Backed by an extensive knowledge base that is updated every 15 days, ensuring sellers always have access to the latest information.

• Contextual Understanding: Utilises advanced GenAI models like LLaMA, GPT, and Gemini to deliver precise, multilingual answers and minimise inaccuracies.

Designed for maximum accessibility, Shiprocket Copilot’s user-friendly chat interface delivers a seamless experience, giving sellers 24/7 step-by-step guidance for managing tasks independently. With features like live package tracking and RTO (Return to Origin) performance insights, Copilot transforms complex eCommerce queries into easy-to-understand and self-reliant information for MSMEs.

"Shiprocket Copilot was inspired by the everyday challenges we saw small businesses face in the eCommerce space,” shared Saahil Goel, MD & CEO of Shiprocket. “We wanted to create a solution that would empower sellers to make quick, informed decisions without relying on external support for every step. With Copilot, sellers gain a powerful, user-friendly tool that guides them through essential processes—whether it's setting up new sales channels, managing returns, or tracking shipments. This capability allows them to navigate the complexities of the digital landscape independently, helping them not only grow their businesses but also play an integral role in strengthening India’s economic resilience." 

In today’s fast-paced eCommerce environment, agility and efficiency are essential for small businesses to stay competitive. Shiprocket is committed to empowering MSMEs by providing solutions like Copilot that simplify operations and foster independent decision-making. Looking forward, Shiprocket plans to continually upgrade Copilot’s capabilities with enhanced data analytics, predictive insights, and advanced AI-driven recommendations, making the process even smoother for merchants and fuelling the journey toward a digitally empowered and self-reliant India.

About Shiprocket

Shiprocket is India’s largest eCommerce enablement platform on a mission to empower the businesses of Bharat to scale their ventures by unleashing the true power of eCommerce. The platform helps the sellers at every step of their eCommerce journey, creating an operating system for direct commerce. Their stack of tech integrations enables shipping, fulfilment, customer communication and marketing tools as well as providers for SMEs, D2C retailers, and social commerce retailers in India. 

Launched in 2017, Shiprocket is on a mission to create a seamless logistics data platform that connects retailers, carriers, and consumers across national and international locations. Shiprocket provides a technology stack to help retailers integrate their shopping websites on Shopify, Magento, WooCommerce, Zoho, and others with the platform’s multi-carrier API to manage orders, prints, and shipping labels. It also avails tracking information from multiple providers including managing Cash on Delivery (COD) orders and payment reconciliation. Shiprocket also offers state-of-the-art fulfilment solutions with more than 45 warehouses located across India. The technology stack provides a robust post-purchase experience to consumers resulting in higher engagement and lower RTO (failed deliveries). With 25+ courier partners on board, the brand permits pan-India as well as international shipping deliveries. Its shipping solutions are available across 24,000+ pin codes within India and 220 countries and territories worldwide.