Should Doctors Be Exempt from the Consumer Protection Act? A Complex Debate

▴ Should Doctors Be Exempt from the Consumer Protection Act?
If doctors are exempted, it could lead to changes in how medical malpractice cases are handled and potentially reduce the practice of defensive medicine. This could result in more trust in the doctor-patient relationship and lower healthcare costs.


In 1995, a landmark judgment brought doctors under the CPA's purview, aiming to hold medical professionals accountable and provide patients with a way to address grievances. However, many in the medical community believe this inclusion has had significant negative consequences. They argue that it has changed the nature of the doctor-patient relationship, increasing the practice of defensive medicine, where doctors order extra tests and procedures mainly to protect themselves from potential lawsuits.

The debate over whether doctors should be excluded from the Consumer Protection Act (CPA) is heating up again. This discussion has been ongoing for years, but a recent comment from the Supreme Court has brought it back into the spotlight. On May 14th, during a hearing about lawyers liability under the CPA, a two-judge bench suggested that the 1995 judgment, which included doctors under the CPA, needs to be reconsidered. The judges argued that the medical profession should not be treated as a "business" or "trade," and the services provided by doctors are fundamentally different from those offered by traders or businessmen. They have now referred the matter to the Chief Justice of India for further review.


Dr. R.V. Asokan, President of the Indian Medical Association (IMA), is a strong advocate for reconsidering this decision. He feels that the judgment was never meant to cover medical professionals and that its implementation has harmed the trust between doctors and patients. Dr. Asokan argues that the law has created a scenario where patients are viewed as customers and doctors as service providers, which undermines the fundamental trust that should exist in a medical relationship.

The fear of litigation has led many doctors to practice defensive medicine, ordering additional tests and procedures to safeguard themselves against potential lawsuits. This not only raises healthcare costs but also places undue stress on medical professionals. Dr. Asokan shared his personal experiences with ETHealthWorld, highlighting the emotional and financial toll that litigation takes on doctors. "The constant fear of lawsuits has led to a defensive approach in medical practice, which ultimately affects patient care," he said.

Dr. Asokan believes that doctors should be exempt from the CPA, similar to lawyers. "Medical science is abstract and unpredictable. If lawyers, who operate under definitive written laws, can be exempt, it is fair that doctors, who often make split-second decisions affecting lives, should also be exempt," he argued.

The Association of Healthcare Providers (AHPI-India) has also called for the exclusion of doctors from the CPA. In a formal communication to the Health Ministry, AHPI emphasized that the rising number of lawsuits against doctors has led to higher treatment costs due to defensive medicine. Dr. Girdhar Gyani, Director General of AHPI, stated, "Excluding doctors from the Consumer Protection Act would protect healthcare providers and promote more affordable healthcare for all citizens."

Sanjay Pinto, an advocate at the Madras High Court and National Consumer Dispute Redressal Commission, supports re-examining the 1995 judgment. He believes that recent decisions regarding the exemption of lawyers from the CPA make it appropriate to reconsider its applicability to the medical profession. "Consumer complaints, even if ultimately dismissed, can severely damage a doctor's reputation and lead to higher healthcare costs due to precautionary measures," he noted.

Pinto shared his experiences with prolonged legal battles, stressing the significant emotional toll on all parties involved. He emphasized the importance of accurately interpreting the definition of 'service' under the CPA and considering whether medical care should be included in this category.

The Supreme Court's suggestion to reconsider the inclusion of doctors under the CPA is a significant development. If doctors are exempted, it could lead to changes in how medical malpractice cases are handled and potentially reduce the practice of defensive medicine. This could result in more trust in the doctor-patient relationship and lower healthcare costs.

However, this change would also require careful consideration to ensure that patients still have a way to address legitimate grievances. Finding a balance between protecting doctors from frivolous lawsuits and ensuring patient rights will be crucial.

The debate over whether doctors should be excluded from the Consumer Protection Act is complex and multifaceted. While there are strong arguments on both sides, the ultimate goal should be to improve the healthcare system for both providers and patients. As this issue moves forward, it will be important to consider the perspectives of all stakeholders and strive for a solution that promotes trust, reduces unnecessary costs, and ensures that patients receive the care they need.

Source: ETHealthWorld.com

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About the Author


Sunny Parayan

Hey there! I'm Sunny, a passionate writer with a strong interest in the healthcare domain! When I'm not typing on my keyboard, I watch shows and listen to music. I hope that through my work, I can make a positive impact on people's lives by helping them live happier and healthier.

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