Digital healthcare technology has improved and grown tremendously in the past two years. It offers opportunities to revolutionize the way care and services are delivered. Technology is reshaping the relationship between patients, doctors, and the hospital’s systems.

In the past two years, Jehangir Hospital has experienced a paradigm shift as a result of providing the teams with digital tools to deliver patient-centered healthcare.

Numerous digital initiatives were successfully implemented thanks to the assistance of professionals, administrative leaders, and staff. . Some of these initiatives include:

PACS (picture archiving and communication system) is a medical imaging technology used to securely store and digitally transmit electronic images and clinically-relevant reports.

BOTS (Blood order and transfusion safety). A unique digital platform for online blood ordering and transfusion safety enabling real-time communication between hospital and blood center for Blood ordering, order tracking, Haemovigilance, and adverse reaction reporting management System for Document Records, This technology helps to store the digitised patient information in a structured and collaborative space that's accessible anytime, digitally. This is all done while keeping in mind data privacy and confidentiality of records. User logins and rights are defined accordingly.

The use of digital technology in operations management has also allowed hospitals to improve the delivery process, standardize, and raise the quality of porter services. The Porter Management System, which enables online labor booking and event tracking from assignment to final delivery, makes one-stop shopping possible. After receiving the request on their mobile device, the closest porter can begin the journey to the specified location.Smart analytics are used to provide utilization data for each porter. This automation eliminates the burden of phone calls, manual reservations, and frequent calls to trace the porter.

Jehangir Hospital received a “Digital Business Innovation Award for Healthcare”, in the recently held Digital technology excellence award organised by Quantic India in association with IBM.

Mr. Santhosh K, IT Head Jehangir Hospital, said, "We are incredibly proud and honored to receive the "Digital Business Innovation Award for Healthcare, and would like to thank Quantic India and the Jury members from KPMG for it."

"By utilizing digital technology in operations management, we were able to lower costs, enhance the delivery process, standardize porter services, and raise their level of quality. In the future, we will continue on this path of digitization and technological advancement in healthcare, Mr. Santhosh added.

"This is a reward for the hard work put in by the entire Jehangir Hospital team," said Mr. Vinod Sawantwadkar, CEO of the hospital, in his remarks on this occasion. Our technological journey toward achieving predictive, preventative, individualized, and participatory healthcare for the community is just getting started.

"Jehangir Hospital will celebrate its 77th anniversary in 2022, and over the years, it has gotten bigger, better, and stronger," he continued. It's not just a statement; every day in every department at Jehangir Hospital, we see history being made. Every day, hundreds of patients come to our hospital, and a lot of them have left us with wonderful testimonies that we are proud to share with the world and that also strengthen our foundation of care. When the foundation is strong, our legacy of care can soar higher into the skies of medical excellence and for us, the sky would not be limited.”

Technological advancements have further extended to patients’ bedsides to support in accomplishing significant contributions to patient safety. The electronic modified early warning scoring system was one such initiative. The FICCI Healthcare Excellence Award in patient safety recognized this initiative with honors.

Digitization has been very advantageous to the hospital in many ways. Accurate and automated data collection has reduced costs and, more importantly, has reduced errors. Patient satisfaction has increased, along with staff management, care delivery, and operational management efficiency.

Hospital accomplishments are merely a preview of new trends; technology will influence healthcare more than any other factor, and it will continue to grow dramatically in the future.