The in-patient care segment is a big contributor to one’s overall expenditure on healthcare. Out of the $130 billion spent on healthcare, 60% or $80 billion are spent on in-patient care across private providers alone. Despite its importance and size, the segment is filled with a high patient trust deficit. This is characterized by missing and unreliable information. Along with the difficulty of assessing quality care, lack of transparency in decision making and the high risk of misdiagnosis.

This is where Gurugram-based HexaHealth came up with a hassle-free hospitalization experience where they help patients’ discover the right doctor at the right price. Surgery is an intense experience where the guidance of a dedicated medical coordinator would be helpful. That assistance is provided by Vikas Chauhan, Ankur Gigras and Dr Aman Priya Khanna‘s venture which started last year in 2021.

The venture is started by health veterans. Vikas Chauhan, a seasoned entrepreneur, had co-founded TATA 1 MG. Ankur Gigras was leading the B2C business at TATA 1 MG. Dr Aman Priya Khanna on the other hand has hands-on expertise in the field of medicine and surgery. He has performed over 5000 surgeries. They noticed that annually 2 crore surgeries were performed in India and yet the process for the patient was not seamless. 

HexaHealth’s experts guide the patients to the right doctors and right treatments from selecting the hospital to post-op care. They also offer free follow up consultations along with exercise and dietary tips for better recovery. They provide Assisted Surgery Experience wherein a medical coordinator would be assigned to you. His/her job would be to assist you throughout your surgical procedure. From selecting the hospital, selecting the surgeon to managing the insurance work.  

The platform has raised $4.5 million as seed funds in September 2021. The round was led by Omidyar Network India, Chiratae Ventures and 3one4 Capital. Other participants of the round were Viren Shetty of Narayana Health, Rohit MA of Cloudnine, Rehan Khan of Merck India, Rohit Kapoor of Oyo and Mohit Gupta of Healthkart. The funds will be used to scale up its digital platform and build its network of hospitals. 

Will such pre and post-operative consultations help Indian's develop more trust in their in-patient care segment?